Contact Us
Clear guidance for using this site and understanding the support available.
How to reach us
Use the contact form or the support option available on the website to send your question. Include the page or collection you were viewing and a concise description of what you need. Please avoid sharing payment details or other sensitive information in a general message.
What we can help with
Our support team can assist with collection guidance, material and care questions, order lookups, delivery updates, return steps and reports of damaged or incorrect items. Where a question depends on a specific product, including the item name and order reference helps route it correctly.
Response timing
Messages are reviewed in the order received during normal service periods. Complex delivery or return questions may take longer because the relevant order record must be checked. Sending several duplicate requests can slow that process, so one complete message is usually the fastest route.
Before you send
For order-related requests, have your order reference and delivery postal code ready. For fit, size or room-planning questions, include the measurements you have taken. For a return, note when the item arrived and whether it remains unused and in its original packaging.